POLICY
(SHIPPING)
At Premium Dakota Beef, raising, selling and shipping high-quality beef is what we do. Shipments are processed Tuesday through the following Monday for Thursday delivery. We do not ship on Saturday or Sunday.To maintain the highest quality, our products are individually sealed in air-tight packaging, perfectly aged and flash frozen prior to shipment. To help ensure your order arrives in excellent condition, each order is now shipped with GreenCell biodegradable insulated foam. In the warmer months, we ship on dry ice or cold packs.
RATES
(SHIPPING)
Premium Dakota Beef offers the lowest possible shipping rates based on your location. No matter how far you are, we organize shipping for Thursday delivery.
We ship with UPS. On the day your order ships, you will receive an email with your package's tracking number, if requested.
We deliver within the United States with the exception of Hawaii, Alaska, Puerto Rico, Guam and other U.S. territories.
At this time, we are unable to process international orders or deliver to PO and APO/FPO Boxes.
NOTES
(SHIPPING)
Premium Dakota Beef makes every attempt to fulfill orders based on customer requested ship date; however, holidays and unforeseen circumstances can force exceptions to delivery.
Below are important shipping notes to keep in mind when placing your order:
• All shipments require a street address (sorry, no PO boxes).
• Premium Dakota Beef is not responsible for incorrect or incomplete shipping addresses.
• Be sure to double-check addresses.
• Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
• Premium Dakota Beef is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
TRACKING
(ORDERS)
If you have placed an order, payment will be processed on Monday. When this occurs, you will receive an email from us saying your order is packed. Hit "reply" to this email to request a UPS tracking number.
You can also email Calvin at Calvin@premiumdakotabeef.com to request a UPS tracking number.
SCHEDULES
(ORDERS)
Ordering is open from 12 am Tuesday morning through the following Tuesday at 12 am for scheduled delivery on Thursday (3 days after ordering closes to allow time for packing orders and shipping).
Please note that if you place an order Tuesday-Friday, it will not be sent out until the following week.**
RETURNS & REFUNDS
(ORDERS)
Due to the nature of our product, we are not able to take returns back. If you feel a product you received does not meet our guarantee, please contact us at (605) 881-1961 or Calvin@premiumdakotabeef.com within 30 days of the receipt of your product and our team will gladly assist you beginning the refund/review process.
Occasionally, we will require product to be returned for review. If it is determined a return is necessary, our team will provide a shipping label, packaging and facilitate a pickup with our shipping carrier for the product to be returned. Once the product is received and reviewed, a credit will be issued or replacement product will be shipped to customer. Returns must be initiated within 30 days of the receipt of product.
The review process will take no longer than 14 days from date of initiation. Once a review has been completed a) replacement product will be shipped, b) a refund will be issued to original form of payment, or c) store credit will be issued within 48 hours.
**For certain specials and events, we will offer additional ordering windows for expedited delivery of product. It's important to us that you receive your order for certain events/holidays on time.
